Hub City Tax Pros Privacy Policy

Effective date: November 12, 2026

Introduction

This Privacy Policy explains how Hub City Tax Pros, LLC ("we," "our," or "Hub City Tax Pros") collects, uses and protects information from people who visit our website at www.hubcitytaxpros.com (the "Site"), visit our office at 4414 82nd St., Suite 214, Lubbock, Texas 79424, or otherwise share personal information with us (together, "you").

We are a tax preparation firm. That means much of what you share with us is tax return information, which federal law protects more strictly than ordinary website data. This policy covers both.

Why we collect and use your information

We collect and use your personal information to prepare and file your tax return, to answer your questions and requests, to keep our office and Site running, and to meet our legal and regulatory duties as a paid tax return preparer. When you use the Site, you agree to the collection and use of your information as described in this policy.

What information we collect

Information you give us. We collect the information you choose to provide, including:

Contact and Early Bird forms: your name, email address, phone number, whether you receive W-2 or 1099 income, and whether you want a text reminder in January.
Online Tax Organizer: the answers you enter about your household, income, deductions and documents. When you submit the organizer, a copy is emailed to you and a copy is emailed to us at cpa@hubcitytaxpros.com.
Tax preparation: the documents and details you bring or send us to prepare your return, such as names, Social Security numbers, dates of birth, W-2s, 1099s, bank account details for direct deposit, and records of income and expenses.
Emails, calls and visits: anything you tell us when you contact us.

Information collected automatically. When you visit the Site, our website host and analytics tools collect general technical information, such as your browser type, device type, approximate location based on your IP address, the pages you view and how long you stay. This helps us understand how the Site is used. It does not tell us your name.

How we use your information

To prepare, review and electronically file your tax return, and to respond to IRS or state notices about it.
To reply to your questions and requests, and to send you appointment, document and filing reminders.
To send you the January reminder or Early Bird updates you asked for. You can opt out at any time (see "Your choices" below).
To understand how people use the Site so we can improve it.
To keep the records the law requires and to protect against fraud and identity theft.

Your tax return information

As a paid tax return preparer, we are subject to Internal Revenue Code section 7216 and Treasury Regulations sections 301.7216-1 through 301.7216-3. Under these rules, we do not use or disclose your tax return information for any purpose other than preparing and filing your return, or as the regulations otherwise allow, unless you first give us written consent that meets IRS requirements. We will never sell your tax return information.

Tax preparers are also treated as financial institutions under the Gramm-Leach-Bliley Act. We follow the Federal Trade Commission's Financial Privacy Rule and Safeguards Rule (16 CFR Parts 313 and 314) for the customer information we hold.

Who we share information with

We do not rent, sell or trade your personal information. We share it only as needed to serve you and run our business:

Tax authorities: the IRS and any state agency your return is filed with.
Service providers who work for us: our tax software and e-file providers, our website host (Duda), our email provider, and Google Analytics. They may use the information only to provide their services to us.
People you authorize: anyone you give us written permission to share with.
When the law requires it: to comply with a law, court order or government request, to protect against fraud or identity theft, or to protect the rights and safety of our clients, our staff or the public.

If Hub City Tax Pros is ever sold or merged, client records may transfer to the new owner, who must continue to protect them as this policy and federal law require.

Cookies and Google Analytics

A cookie is a small file a website stores on your device. The Site uses cookies so pages load and work correctly, and so we can measure visits.

We use Google Analytics to see how often people visit the Site and which pages they view. Google Analytics uses cookies and your IP address, not your name. We use this information only to improve the Site, and we do not combine it with your tax or contact information. Google's use of this data is governed by the Google Privacy Policy . You can block cookies in your browser settings or install the Google Analytics opt-out browser add-on . Some parts of the Site may not work properly if you turn cookies off.

Other websites we link to, such as Facebook, Instagram, LinkedIn and Google, have their own privacy policies.

How we protect your information

We take the security of your information seriously. We limit access to client information to the people who need it to prepare your return, and we use password-protected systems and secure e-file software. As a paid preparer, we follow the FTC Safeguards Rule and IRS Publication 4557, Safeguarding Taxpayer Data . No system is perfectly secure, so we cannot guarantee that information will never be accessed without permission. If a breach ever affects your information, we will notify you and the authorities as the law requires.

How long we keep your information

Federal law requires us to keep a copy of each return we prepare, or a list of the taxpayers we prepared returns for, for at least 3 years (Internal Revenue Code section 6107(b)). We may keep records longer when they help us serve you or respond to IRS questions about past years. When records are no longer needed, we destroy them securely.

Your choices

Access and corrections: you may ask to see the personal information we hold about you, or ask us to correct it.
Deletion: you may ask us to delete your information. We will do so unless the law requires us to keep it.
Emails: every marketing email includes a way to unsubscribe.
Text messages: reply STOP to any text from us to stop receiving texts. Message and data rates may apply.

Even if you unsubscribe from marketing, we may still contact you about your return, your appointment or a notice from a tax agency.

To make any of these requests, email cpa@hubcitytaxpros.com or call (806) 810-5798 .

Children's privacy

The Site is not directed to children, and we do not knowingly collect personal information online from children under 13. Returns for dependents are prepared with a parent or legal guardian. If you believe a child has sent us information through the Site, please email cpa@hubcitytaxpros.com and we will delete it.